NICHS Covid-19 FAQs
To protect both our staff and the public, our Belfast Head Office is currently closed. However, all of our staff are very much still working and available remotely.
Please contact us by one of the methods below:
- Send an email to email@example.com with any queries and your message will be directed to the relevant team or staff member
- Call 02890 320 184 your message will be directed to the relevant team or staff member
- If you know the direct dial of the staff member you require, please call during normal
office hours and you will be directed to their mobile
All of our face-to-face services are currently suspended. This includes all our care and support services (including PREP, Taking Control, Breathing Better, Taking Care, and all support groups & programmes) and health promotion services (including health checks, talks, health fairs, school activities and our Health & Homeless service).
However, we are still here for you.
Our care services team have contacted all service users via phone and will be continuing to provide emotional support, advice and guidance via a weekly phone call for the duration of the COVID-19 crisis.
We are also working hard to rapidly re-design our services to find new ways of getting our help to people with chest, heart and stroke conditions and their carers, to support their ongoing rehabilitation and self-management.
We are also still taking new referrals. If you are affected by a chest, heart or stroke condition or become diagnosed during this time, please contact our care services team by clicking here.
You can find more information and advice about coronavirus for people with chest, heart and stroke conditions by clicking here.
You can follow all the latest news and updates with regards to Covid-19 from NICHS by following our social channels (Facebook, Twitter and Instagram) or signing up to our email newsletter by clicking here. The latest health information and guidance we are providing in regards to COVID-19 can be found on this page. We will also continue updating our FAQs as required.
Due to the current crisis, we need public support now more than ever.
1,200 local people rely on our services every week. We have had to suspend our face-to-face services, but we are still here for you, as we have been for the past 74 years.
Our care team is working tirelessly to continue supporting everyone who needs us. We have contacted everyone who uses our services and everyone will get a call each week for the duration of this crisis. We will support the delivery of the current Public Health Agency advice, as well as providing tips, hints and activities for staying well.
We are here to offer a listening ear. While many of our service users will be in isolation during this time to protect themselves, we are here to ensure that they will never be alone.
We are also working to rapidly re-design our services to find new ways of getting our help to people with chest, heart and stroke conditions and their carers, to support them emotionally, and physically through their ongoing rehabilitation and self-management.
Over 85% of our services rely on donations from the public. To donate to our urgent appeal, please click here.
There are still a range of easy ways to pay in your fundraised / donated money.
1. Send us a cheque
Please make any cheques payable to: Northern Ireland Chest Heart & Stroke and post to 21 Dublin Rd, Belfast, BT2 7HB. (Our mail is still being monitored and collected by staff so your donation will be received safely).We don’t advise sending cash via post. If you have cash, please speak to a member of our team on 028 90 320 184 for options.
2. Pay your funds in online
You can donate your funds through our website by clicking here.
Please note, if your payment is in relation to an event or fundraiser, please just send us a quick message to firstname.lastname@example.org letting us know your name, the date and amount of the donation and what it relates to so we can match it to the bank statement and ensure we thank you.
3. Online bank transfer
You can make a deposit straight into our bank account online.
Account Name: Northern Ireland Chest Heart and Stroke
Bank: Bank of Ireland
Sort code: 90 21 27
Account number: 22973233
Ref: Your Name
Please ensure if you make a bank transfer that you email email@example.com with your name, the date and amount of the donation and what it relates to so we can match it to the bank statement and ensure we thank you.
We do not recommend visiting the bank in person to make a deposit, due to social distancing guidelines. Similarly, a member of our staff cannot accept your donation from you in person at the moment, unfortunately.
4. Online Fundraising
If you have been raising funds through an online platform such as JustGiving, Facebook, My Virgin Money etc, then you do not have to do anything! These funds automatically come straight through to us.Please note, due to the current circumstances we will only be able to send acknowledgements by email.
Following government advice, a number of our upcoming fundraising events have been postponed or cancelled. If you’ve signed up for an event through NICHS directly, we’ll be in touch with details of any cancellations or changes to the event.
For any 3rd party organised events you have registered for directly, we would encourage you to contact the event organisers.
Belfast City Marathon 2020 has been postponed and is now scheduled to take place on Sunday 20th September 2020. All participants who have been fundraising for Northern Ireland Chest Heart and Stroke can carry any money raised to the new date.
We will be in touch with all of our participants directly but if you have any questions or queries, about other events please do not hesitate to contact us firstname.lastname@example.org
Please note if you have already registered for the Belfast City Marathon you do not need to re-register.
We’re sorry that you can’t make the new event date, and realise this will be very disappointing.
If you have registered to take part in the Belfast City Marathon and cannot take part on the new date (Sunday 20th September) you can transfer your entry to someone else for either the rescheduled date or the 2021 event. The deadline date for this process is Monday 1st June 2020. More info here.
For all other events please contact our events team email@example.com
We know that many of our amazing supporters will have planned events and activities to raise funds in aid of NICHS over the coming weeks and months.
Given the ever-changing circumstances, we ask that you carefully consider the Government’s official advice regarding social distancing. For many of you, this will mean that you will have to reschedule or cancel your event.
We would strongly encourage you to simply postpone your plans if possible, and reschedule for a later date in the year. Now more than ever, we will be relying on your support. Our fundraising team is on hand for all guidance and advice and will be with you every step of the way.
Please contact firstname.lastname@example.org to let us know about your cancelled activity and to get advice on rescheduling.
If you have a JustGiving page you can set the length of time it stays open for. For instructions please click here.
If you have a Virgin Money Giving page, and a new event date your event date will automatically be updated on your fundraising page, and your page will stay open for three months post the event date. If you would like to manually set the length of time your page stays open for, please see their advice.
If you have a Facebook fundraising page you will have been asked to set the length of time it stays open for when you created the page. Unfortunately this cannot be extended so you will need to create a new page.
If you have a question about this, or need advice please contact us email@example.com
All our fundraising platform providers such as Virgin Money Giving, JustGiving and Facebook transfer the funds raised to Northern Ireland Chest Heart and Stroke directly.
Why not use this time to focus on raising much-needed funds to support our local services?
We would be delighted to help you raise money from home during the current circumstances, so long as your activity adheres to the Government’s current guidelines.
Online fundraising is probably the safest option at the moment.
Setting up a JustGiving or Facebook fundraiser is quick, simple, and free! It allows you to post updates to keep your family, friends and colleagues engaged. All the money raised will come directly to NICHS, meaning you won’t have to spend time following up and banking cash donations. If you need help setting up your online page, please contact firstname.lastname@example.org and one of our team will be in touch.
For the most up to date information and Government guidance on Coronavirus, you can visit the Public Health Agency NI website.